Welcome to Eventigo.my (“Eventigo”, “we”, “us”, or “our”). By accessing or using our website, services, or platform, you agree to these Terms of Use.
1. About Eventigo
Eventigo is an online platform that helps users discover, compare, communicate with, book, and purchase products or services from event vendors.
Unless specifically stated otherwise, Eventigo acts as a platform connecting customers and vendors. Vendors are independent service providers and are responsible for the products and services they offer.
2. User Accounts
Some features may require you to create an account.
You are responsible for providing accurate information and for keeping your account login details secure. You are also responsible for activities carried out through your account.
You must not use another person’s account without permission or create an account using false or misleading information.
3. Vendor Listings
Vendors are responsible for ensuring that information in their listings is accurate, including descriptions, pricing, availability, images, packages, terms, and other information relating to their products or services.
Eventigo may review, edit, suspend, reject, or remove listings that violate our policies or that we reasonably believe may be misleading, inappropriate, unlawful, or harmful to users or the platform.
4. Bookings and Purchases
When you make a booking or purchase through Eventigo, you agree to provide accurate information and pay the applicable amount shown during checkout.
Additional terms provided by a vendor may apply to a particular booking or service.
Customers should review the vendor’s listing, quotation, package details, cancellation conditions, and other relevant information before confirming a booking.
5. Payments
Payments made through Eventigo may be processed by third-party payment providers.
Depending on the vendor, service, or booking, Eventigo may support full payments, deposits, or other payment arrangements.
Any applicable platform fees, service fees, taxes, or other charges will be displayed where appropriate.
6. Cancellations and Refunds
Cancellation and refund eligibility may depend on the vendor’s cancellation policy, the type of service booked, and the circumstances of the cancellation.
Customers should review the applicable cancellation and refund conditions before making a booking.
Where appropriate, Eventigo may assist customers and vendors with resolving booking or payment issues, but this does not guarantee that a refund will be issued.
7. Customer and Vendor Responsibilities
Users must use Eventigo lawfully and respectfully.
You must not use the platform to commit fraud, misrepresent products or services, interfere with the operation of the website, misuse another person’s information, or engage in activities that may harm Eventigo or its users.
Vendors are responsible for delivering their products or services as described and for complying with applicable laws, licences, permits, and business requirements.
8. Communications Between Users
Eventigo may provide features that allow customers and vendors to communicate, request quotations, discuss bookings, or exchange information.
Users are responsible for the information they provide through these communications and should avoid sharing unnecessary sensitive personal information.
9. Reviews and User Content
Users may be able to submit reviews, images, comments, listings, descriptions, or other content.
You must only submit content that you have the right to use and that is not unlawful, misleading, abusive, defamatory, or infringing on another person’s rights.
By submitting content to Eventigo, you give us permission to display and use that content as reasonably necessary to operate, promote, and improve the platform.
10. Third-Party Vendors
Eventigo does not control every aspect of services provided by independent vendors.
While we may take reasonable steps to maintain the quality and safety of the platform, we do not guarantee the quality, suitability, availability, accuracy, or performance of every vendor or service listed on Eventigo.
Any service agreement between a customer and vendor may create responsibilities directly between those parties.
11. Limitation of Liability
To the extent permitted by Malaysian law, Eventigo will not be responsible for indirect or consequential losses arising from the use of the platform or from products or services provided by independent vendors.
Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded or limited.
12. Suspension or Termination
We may restrict, suspend, or terminate access to Eventigo where we reasonably believe that a user has violated these Terms, engaged in fraudulent or harmful activity, or created a risk to other users or the platform.
13. Intellectual Property
The Eventigo name, logo, website design, software, and other content owned by Eventigo may not be copied, reproduced, distributed, or used without permission, except where permitted by law.
Content belonging to vendors or other users remains the property of its respective owners.
14. Privacy
Your use of Eventigo is also subject to our Privacy Policy.
We may collect and process personal information as necessary to provide our services, process transactions, maintain accounts, improve the platform, and comply with applicable legal requirements.
15. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be published on Eventigo.my together with the latest revision date.
Your continued use of Eventigo after updated Terms become effective means you agree to the revised Terms.
16. Governing Law
These Terms are governed by the laws of Malaysia.
Any disputes relating to these Terms or the use of Eventigo will be subject to the applicable laws and jurisdiction of Malaysia.
17. Contact Us
If you have questions about these Terms of Use, please contact us through the contact information provided on Eventigo.my.
Last Updated: 15 September 2026